News

Thank you very much for your continued patronage.

We have confirmed a problem with the recording order of M2 “G.O.D.” and M3 “PROGRESS” on the NEMOPHILA CD “Beautiful days” released on November 6, 2024.
The Blu-ray Disc included with the initial limited edition was not defective, and the order of the songs on the CD was incorrect.

We deeply apologize for any inconvenience this may cause to customers who have already purchased the product in question.

Therefore, we have decided to exchange the disc for a good disc with the corrected recording order for those who have requested it.

We apologize for any inconvenience this may cause, but we would like to guide you through the process as follows.

We would appreciate your understanding and cooperation as we work to ensure even more thorough quality control to prevent this from happening in the future.

■ Products subject to exchange
Title : Beautiful days
Artist : NEMOPHILA
Part number : Normal disc DDCZ-2317 / Limited first pressing DDCZ-9079
Release date : November 6, 2024

■How to distinguish between good and defective products
Good products are marked with a red circle sticker on the back cover strip (above the barcode).
Good products will be distributed gradually after November 14, 2024 (Thursday).

■How to exchange for a good item
Only “CDs” will be exchanged.
If you would like to request a replacement, please contact us at the following e-mail address:
bd_info@masterworks.co.jp

●お客様のお名前
●ご住所
●お電話番号
●メールアドレス
●ご購入された店名
●ご購入された商品の写真

Note:
* Personal information provided by customers will not be used for any purpose other than those described above. We may outsource all or part of the handling of personal information for the above purposes.
There is no need to contact us in advance.
Only CDs are eligible for exchange. Please note that we will not be able to exchange individual products.
We will begin shipping the products sequentially from mid-November 2024.
We apologize again for any inconvenience this may cause.

■Receipt Period
Wednesday, November 6, 2024 19:00 – Wednesday, January 15, 2025 23:59

■ Contact for disc replacement
NEMOPHILA “Beautiful Days” disc replacement contact
bd_info@masterworks.co.jp

*We will not accept any inquiries other than those related to disc replacement.